Insurance broker awarded top customer service rating for fourth year

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AN AWARD-WINNING independent insurance broker has been recognised for its outstanding customer service for the fourth consecutive year.

H&H Insurance Brokers (HHIB), which operates across the North of England, the Scottish Borders and Wales, has been awarded the Platinum Trusted Service Award by Feefo, which collects and monitors independent customer reviews.

Customers rate a company’s service online via Feefo and the best are given awards for excellence and delivering exceptional experiences. Businesses who meet the high standard, based on number of reviews collected and average rating, receive the top accreditation.

The award comes just over a month since HHIB was named Independent Insurance Broker of the Year at the 2022 Insurance Times Awards, a top industry event which recognises and celebrates excellence and innovation in general insurance across the UK.

Paul Graham, Managing Director of H&H Insurance Brokers, said: “The whole team is committed to delivering the best possible service for our clients and the recent recognition the business has received from both from Feefo and the Insurance Times Awards is testament to that.

“It also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”

H&H Insurance Brokers offer independent advice on all aspects of rural and business insurance. The company has its HQ in Carlisle as well as offices in Durham; Newtown St Boswells in the Scottish Borders, and at Wrexham and Ruthin in North Wales.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they reflect dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise our clients who have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to H&H Insurance Brokers for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

 

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